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FAQ

Can I change or cancel my order once it has been placed?
We want you to enjoy your items as soon as you can! Therefore, we would be unable to change or cancel an order once it has been placed.

How will my order be shipped?
Please review our shipping policies here. 

 

Where are you located?

We are located in 14130 NE Airport Way, Portland, OR 97230, États-Unis.

 

How can we contact you?

You can email us at vanovaas@gmail.com

 

Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

 

How long will my order take to arrive?

After your order has been processed, please allow 2-6 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

 

Defective Product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid,vanovaas will cover related costs to deliver a replacement.

 

How can I be featured on your gallery page?

Awesome! You may either e-mail us your photo directly, or tag us on social media.